Thank you for shopping at Jozi Tool & Safety. If you are not entirely satisfied with your purchase, we’re here to help.
We will do our best to ensure all of our customers enjoy a positive shopping experience with us. However, we understand that occasionally an item may need to be returned.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in new condition, and in the same condition that you received it. The item must also be in its original packaging.
Please note that a 15% handling fee will apply to all returns, excluding returns due to goods received damaged or defective.
All goods are inspected before dispatch to ensure quality products are delivered.
You are welcome to return goods directly to our premises, via registered post, or by using a reputable courier company.
Please send us an email with all return details and clearly state the reason for the return, as well as whether you require a refund or exchange.
If goods are received damaged, we will replace the item. If the item is out of stock, we will either refund you or offer an alternative item.
Returned goods will be inspected by our staff upon arrival. If the goods were shipped or couriered back to us, we will notify you via email of our decision within a reasonable time period.
Approved refunds will be processed within thirty (30) days of receiving the returned goods.
If a refund is payable to you, the funds will be transferred using the same payment method originally used for the purchase.
Please note that the time it takes for the credit to reflect may vary depending on your card issuer’s policies.
Return postage or courier costs are the responsibility of the customer and are sent at your own risk.
While the goods are in your possession, you are responsible for taking reasonable care of them. We reserve the right to claim compensation if goods are returned damaged due to improper handling or care.
If you have any questions about how to return your item, please contact us.
